Feedback in Three Steps
© 2003, Coert Visser As a manager you have just led a meeting. John brought forward a proposal to implement a Customer Relationship Management (CRM) system. He did this convincingly and enthusiastically but seemed to leave very little room for his colleagues Michael and Peter to respond. You want to talk to John about this...but how? Feedback is essential Giving and getting feedback is essential. The fact is, no matter how hard we try, we don’t always automatically perform excellent. We need information from others to know what is expected from us, how others perceive us, what we do well and what we should do better. Sometimes others have more expertise or skills, they look at your behavior from a different angle, and they may have access to different information. When feedback functions well in an organization, people are interested in signals about the effects of their behavior and they constructively correct each other. Fantastic! But now the less rosy daily practice.….. Feedback ca...
Comments
Post a Comment