my article

Visser, C.F. (2011). Testing the Association between Solution-Focused Coaching and Client Perceived Coaching Outcomes. InterAction 3 (2), 9-27 This paper describes a survey study into the association between SF behaviours of coaches and clients perceived coaching outcomes. A web-based survey was administered with 200 clients of coaches. The survey consisted of a list of 28 coach behaviours, 14 of which were SF behaviours and 14 of which were behaviours SF coaches would avoid. Clients were also asked to describe on several dimensions how effective the coaching had been. SF coach behaviours were strongly positively associated with positive coaching outcomes. Non-SF coach behaviours were moderately negatively associated with positive coaching behaviours. A multiple regression analysis was done, which gave insight into which specific coach behaviours were predictive of coaching success. The paper closes with some reflections on the implications of this study and with suggestions for follow...

© 2005, Coert Visser and Gwenda Schlundt Bodien Managers frequently say that directing people can be a challenging task. There can be hard situations in conversations when managers try to direct people. What should you do when an employee reacts defensively and does not acknowledge the point you are trying to make? Or what about an employee who raises all kinds of different subjects and one who complains utterly? This article describes a tool for leading in a constructive and activating manner and for dealing effectively with different kinds of responses by employees. You are a sales manager responsible for leading a team of salespeople. Mike is a senior salesman with outspoken opinions which he is not shy to share. He does not have a high opinion of Pascal, a junior salesman in the team. Yesterday, there was an incident between Mike and Pascal. Another salesperson has told you that Mike called Pascal a “loser who will never become a good salesman”. The incident is the talk of the day....