Mining Gems
© 2003, Coert Visser A computer company started a rigorous and expensive training program for service technicians. At a certain point management wanted to know all kinds of things about this program: Who have followed the training and who have not? Is the training program effective? Is the investment justifiable? Should we continue? Should we adjust things? Many Change initiatives As a Human Resource Manager you are probably involved in change programs on a regular basis like the implementation of new management systems or technologies. Some examples are an Enterprise Resource Planning (ERP) system, a new quality system, Competency Management, and a training program for a large category of employees. Evaluation is important Such change initiatives often are very expensive and impact the work of many in the organization. But they are never fully successful for everyone in every aspect. Sometimes there are even many problems and there is much criticism: “Why are we doing this anyway? ...