The 4 Step Method of Solution-Focused Management
© 2004, Coert Visser & Gwenda Schlundt Bodien Sandra is Edward’s manager, and she finds him difficult to manage. Edward is usually overly critical and seems to care more for his clients than for the company for which he works or his manager’s goals. Sandra genuinely tries her best to see things from Edward’s perspective and to take his wishes into account, but with little effect. Now the company has a new policy, which means concentrating on the core activities and as a consequence certain services will no longer be delivered. Edward explodes, saying: `I will not carry out this stupid decision! My client is very pleased with the service and I will continue to offer it! ` Sandra feels very angry and does not know how to respond. What has solution-focused thinking got to offer to managers? It is very useful in coaching and consultancy but also managers can benefit from it. The Four Step Method helps managers to manage successfully. The Four Step Method is the most compact way in whic...