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By Coert Visser Dr. Keith Stanovich, Professor of Human Development and Applied Psychology of the University of Toronto, is a leading expert on the psychology of reading and on rationality. His latest book, What Intelligence Tests Miss: The Psychology of Rational Thought , shows that IQ tests are very incomplete measures of cognitive functioning. These tests fail to assess rational thinking styles and skills which are nevertheless crucial to real-world behavior. In this interview with Keith Stanovich he explains the difference between IQ and rationality and why rationality is so important. Also he shares his views on how rationality can be enhanced. In your book, you say that IQ tests are incomplete measures of cognitive functioning. Could you explain that? I start out my book by noting the irony that in 2002, cognitive scientist Daniel Kahneman of Princeton University won the Nobel Prize in Economics for work on how humans make choices and assess probabilities—in short, for work...

© 2003, Coert Visser As a manager you have just led a meeting. John brought forward a proposal to implement a Customer Relationship Management (CRM) system. He did this convincingly and enthusiastically but seemed to leave very little room for his colleagues Michael and Peter to respond. You want to talk to John about this...but how? Feedback is essential Giving and getting feedback is essential. The fact is, no matter how hard we try, we don’t always automatically perform excellent. We need information from others to know what is expected from us, how others perceive us, what we do well and what we should do better. Sometimes others have more expertise or skills, they look at your behavior from a different angle, and they may have access to different information. When feedback functions well in an organization, people are interested in signals about the effects of their behavior and they constructively correct each other. Fantastic! But now the less rosy daily practice.….. Feedback ca...